One Living has a no hassle returns policy.
Any item purchased on this website can be returned within 21 days once the item is in it's original wrapping and unused. You may open the boxes (if any) to check that the item is suitable however we are unable to accept items that have clearly been used.
You are responsible for the cost of shipping the item back to us. In most cases, our logistics partner will be able to collect the item for you for a nominal charge however due to delivery planning, it may not be possible to collect the item from you for a number of days.
To return an item, please call or email us quoting the order reference number. Although you do not need to give a reason for the return, it aids our statistics if you do mention why you are not keeping the item.
When the item is ready to be collected, please email us a picture of the boxes or item ready for collection. Our returns team will check to make sure the box is undamaged apart from where the tape was cut to open the box in the first place. With this in mind, please be careful when opening boxes to prevent damage.
As soon as the item is received in our warehouse, our staff will inspect the box and contents and assuming the item is in perfect condition, your card will be refunded that day. Please note that it can take up to 5 working days for the refund to appear on your statement. This is a payment processor issue.
We have built our business by being fair and transparent and our returns policy is no different!